Contact Us
Have questions or ready to book? Reach out to our team for personalized assistance with your travel and transportation needs.
Get In Touch
Our Location
KN2st 56AVE, Kigali, Rwanda
Phone Number
+250 788 460 359
Email Address
info@hanotours.rw
Working Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed (Emergency services available)
Send Us a Message
Frequently Asked Questions
Find answers to common questions about our services, booking process, and policies.
How do I book a tour or transportation service?
You can book our services through our website, by phone, email, or WhatsApp. We recommend booking in advance to ensure availability, especially during peak tourist seasons.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and mobile money payments. For tours, a 30% deposit is required to confirm your booking, with the balance due before the service date.
Can I customize a tour package?
Yes, we offer customized tour packages tailored to your preferences, schedule, and interests. Contact our team to discuss your requirements, and we'll create a personalized itinerary for you.
What is your cancellation policy?
Cancellations made 7+ days before the service date receive a full refund. Cancellations 3-6 days prior receive a 50% refund. Cancellations less than 3 days before the service date are non-refundable.